Please check your credentials (Error Code: PN-1371-1) #

Error Message: “Please check your credentials!”

Explanation: No records were found matching the entered user credentials.

Solution:

For Resellers:

1. Click on the “Forgot Password” button on the panel login screen.
2. Enter your email address and click on the “Send” button.

A password reset mail will be sent to your email address.

For Admins:

If an end user of your organization is unable to log in;

1. On your computer, go to https://login.narbulut.com. Log in with your user credentials.
2. From the Organization > Users menu, select the user you want to send a password reset mail to and click on the button.
3. Click the “Reset Password” button. 

A password reset mail will be sent to the user.

If you are unable to log in;

1. Click on the “Forgot Password” button on the panel login screen.
2. Enter your email address and click on the “Send” button.

A password reset mail will be sent to your email address.

For End Users:

Method 1:

1. Click on the “Forgot Password” button on the panel login screen.
2. Enter your email address and click on the “Send” button.

A password reset mail will be sent to your email address.

Method 2:

Contact your system administrator.