Users Who Couldn’t Connect for 4 Days or More Report #
Explanation:
This report shows that the indicated users have not been able to connect to Narbulut servers since the relevant date. When any user linked to your organization cannot connect to Narbulut servers for 4 days, it starts to be sent and continues until the problem is resolved.
Checks to be made:
- Go to https://login.narbulut.com on your computer. Log in with your user information.
- Find the relevant user in the Products > Backup Now > Installations menu.
- Check the connection status of Narbulut Backup Now agent with Narbulut servers from the “Connection Status” column of the installation. If there is no connection, check the following:
- Make sure that the device on which the agent is installed is turned on and connected to the Internet.
- Make sure that the “Narbulut Backup Now Audit Service” service is in the “Running” state.
- Make sure that the “Service Status:” information in the agent interface is “Running”.
For more detailed information about how Narbulut products work, you can visit https://narbulut.com/en/documents. You can also check the “How To” playlist published by Narbulut official channel for video narrations.
If your problem is not related to the steps that we indicated above, or if you did not find the solution to your problem in the documents or videos we published, you can send your issue to support@narbulut.com by e-mail. Our expert technical team will get back to you as soon as possible.
